If you are dissatisfied with your order for any reason, you can exchange your items. Items must be returned in "like new" condition. The original shipping and handling charges are not refundable. Additional charges for shipping of new item may occur. Please mail your package in a prepaid, insured, traceable method to the address below. Harvest Productions c/o Michael Card Merchandise Return, 1111 Virginia Avenue, Kansas City, MO 64106. Any questions please contact us at mcardinfo@harvestkc.com